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1. Can I choose the body shop I want to repair my car?
Yes, you have the right to choose the auto repair shop you want. Note: Some policies approved by Department of Insurance require the insured to take the vehicle to a designated repair shop in
exchange for a reduced premium. The company cannot be required to pay a higher price for the same necessary repairs. When a company directs a vehicle to be repaired by their facility, the insurance company is
responsible for the quality of the repair.
2. What happens if additional damages are discovered?
If the repair shop finds additional damages that may be from the accident, or if there are
any changes, your insurance company will be notified to secure authorization or set up
a re-inspection.
3. The Insurance company wants to repair my car with non-factory parts. Can they do this?
The parts used do not necessarily have to be original equipment manufacturer (OEM) parts, but should be of like kind and quality as the parts being replaced. Ask your Auto Repair Company about what
guarantees will be given on these parts. Florida law requires the parts to be of same fit, quality and performance.
4. Will my car drive the way it did before the accident?
We have state-of-the-art equipment and the experience that can detect and measure hidden damage to the frame. This equipment also assists us in repairing your car to pre-accident conditions
humanly possible . Please ask your Customer Service Manager for a tour of our shop and explanation of the repair process.
5. Can you match my paint color?
Yes! Our technicians have been trained to match the paint color on all makes of vehicles. Our in house paint mixing systems are state-of-the-art.
6. What will this do to my factory warranty?
We will repair your vehicle to factory specifications, which will keep your warranty in tact and we warrantee all our repairs just as the factory.
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